Additional Help
Running into an error in your application? Seeing unexpected behaviour in the platform? Have a question that does not fit anywhere else? Use Additional Help to reach the QuickInfra team directly — for technical issues, bug reports, or anything else you need assistance with.
What is Additional Help?
Additional Help is your direct line to the QuickInfra support team. It is designed for situations that fall outside structured services or template requests — application errors you cannot resolve, unexpected platform behaviour, bugs you have encountered, or any question or problem you need a human to look at.
There is no rigid category or form to fill — describe your problem, share relevant context or error messages, and the QuickInfra team will respond and work through it with you.
When to Use This
- Application errors — Errors in your deployed applications that you suspect are related to infrastructure configuration, networking, or deployment setup.
- Platform bugs — Unexpected behaviour, incorrect results, or broken functionality within QuickInfra itself.
- General questions — Anything you are unsure about — how a feature works, whether a particular use case is supported, or how to approach a specific problem.
- Business or billing enquiries — Questions about your subscription, account limits, or anything account-related.
Key Things to Know
- Include as much detail as possible — error messages, steps to reproduce, what you expected vs what happened, and your current environment setup.
- The QuickInfra team responds during business hours — urgent production issues should be flagged clearly in your message.
- There is no limit on the number of requests — use it whenever you need help.